Your Data Protection Rights
Under the General Data Protection Regulation (GDPR), you have comprehensive rights regarding your personal data when you use Esteem Travel Line's services.
Legal Basis for Processing:
- Contract Performance: Processing necessary to provide travel services
- Legitimate Interest: Improving services and customer communication
- Consent: Marketing communications and non-essential cookies
- Legal Obligation: Compliance with travel and financial regulations
Your GDPR Rights in Detail:
Right of Access (Article 15):
You can request confirmation of whether we process your data and obtain a copy of your personal information.
Right to Rectification (Article 16):
You can request correction of inaccurate personal data and completion of incomplete data.
Right to Erasure (Article 17):
You can request deletion of your personal data under certain circumstances, including when it's no longer necessary for the original purpose.
Right to Restrict Processing (Article 18):
You can request limitation of processing in specific situations, such as during accuracy disputes.
Right to Data Portability (Article 20):
You can request your data in a structured, machine-readable format for transfer to another controller.
Right to Object (Article 21):
You can object to processing based on legitimate interests or for direct marketing purposes.
Data Processing Activities:
- Travel Booking: Name, contact details, travel preferences, payment information
- Customer Service: Communication records, service requests, feedback
- Marketing: Contact preferences, interaction history (with consent)
- Website Analytics: Usage patterns, device information (with consent)
Data Sharing:
We share data only when necessary:
- With travel service providers to fulfill bookings
- With payment processors for secure transactions
- With authorities when legally required
- Never for commercial purposes without explicit consent
International Data Transfers:
When transferring data outside the EU, we ensure adequate protection through:
- Adequacy decisions by the European Commission
- Standard Contractual Clauses
- Other approved safeguards
Exercising Your Rights:
To exercise any GDPR rights:
- Email: [email protected]
- Phone: +1 (212) 847-9263
- Mail: Data Protection Officer, Esteem Travel Line, 2847 Fifth Avenue, New York, NY 10037, USA
Response Timeframe:
We respond to valid requests within 30 days (extendable to 90 days for complex requests).
Complaints:
You have the right to lodge complaints with your local data protection authority if you believe we haven't addressed your concerns adequately.
For detailed information, see our complete Privacy Policy. Last updated: December 2024
